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Reply to Google reviews (including the bad ones)

Professional replies that help your ranking and calm down unhappy customers.

3 min read · Tool: ChatGPT or Claude

Replying to every review helps your Google Business Profile, but finding the right words for a one-star review is hard when you're annoyed. Let AI draft it calmly.

How to do it

  1. Copy the review text (no need to include the reviewer's surname).
  2. Add the facts from your side in one or two lines.
  3. Use the prompt and edit until it sounds like you.

The prompt

I run a [trade] business called [business name]. Write a reply to this Google review.

Review ([star rating] stars):
[paste review]

What actually happened, from my side:
[1–2 lines]

Rules:
- Under 80 words.
- Thank them by first name.
- If negative: stay calm, don't argue, acknowledge their frustration, state the facts briefly, and offer to sort it out by phone.
- Mention our service and suburb naturally once (helps local search).
- Sound like a real tradie, not a corporate.
Replace the [brackets] with your details
🔧 Get the full Tradie AI Prompt Pack 30 prompts for quotes, getting paid, reviews, Google posts, safety paperwork and running the business. Instant PDF download.
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Tips

  • Reply within 48 hours. Speed matters more than perfect wording.

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